Denials Management and Recovery

Turn denials into dollars with tech-enabled expertise

Denied claims are a major concern for revenue cycle leaders facing cost pressures and staffing challenges. R1 Denials Recovery helps healthcare organizations recover 15%+ cash from incorrectly denied or underpaid claims by commercial, government and managed care payers.

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Drive results with a suite of denial management solutions

Our clinicians, attorneys, certified coders, and reimbursement analysts collaborate to appeal, overturn and prevent denials using AI-assisted technology and advanced analytics tools.

Join the ranks of leading healthcare organizations who have transformed their revenue cycle with our proven approach.

Our claims denial prevention strategies help your teams challenge administrative denials such as lack of prior authorization, lack of notification and eligibility issues. Every denial is meticulously reviewed, appealed and resolved, maximizing reimbursement and minimizing administrative burdens for healthcare organizations.

Our solutions offer comprehensive support for clinical denials and appeals, addressing denied claims related to medical necessity, length of stay, level of care and other medical reasons. Our expert team ensures thorough review and effective advocacy, improving the likelihood of overturning unjust denials and improving financial health.

DRG downgrades are a rising denial trend. R1 DRG Downgrades deliver specialized support for downcodes and DRG downgrade claim denials that require clinical expertise and medical coding validation. We support accurate coding and completing robust clinical justification, improving your chances of successful appeal and maximum reimbursement.

Not ready for a long-term claims denial solution? Enhance operational efficiency and financial performance through point projects that address specific denial challenges. We can help with cleanup work, system migrations and consultation/training engagements, helping you process claims and reduce denials.

R1 Denials Recovery offers tailored extended business office (EBO) support, seamlessly integrating with your team to manage diverse aging denials. This customized approach ensures efficient handling of wide groupings of denials, optimizing your revenue cycle and enhancing overall financial performance.

Streamline the appeals process with AI-assisted automation

Reduce clinician processing time and accelerate your cash collection with R1’s AI-assisted appeals engine. Watch the video to learn how AI-assisted appeals streamlines your appeals process for easier claims management. 

Shorten the time for each appeal from 60+ minutes to just 15. AI-assisted appeals uses generative AI to create concise and accurate appeal documents, shifting the role of clinicians from authors to editors to do just that.

Recover more with a full-service denials and appeals solution

Quickly and efficiently resolve denials and manage appeals using our full-service solution that recovers inappropriately withheld or delayed reimbursement by payers.

Resolve health insurance claims quickly

Begin generating revenue in as little as ten days with our industry-leading overturn rates and denial management strategies, driven by deep domain expertise and intelligent technology.

Get a lift from specialized experts

Let us help with the heavy lifting on high-volume or specialized inventory. Our team of specialized subject matter experts serves as a powerful extension of your staff so you can focus on other high-priority, revenue-generating receivables.

Drive continuous improvement with enhanced workflows

Our efficient approach to account follow-up, resolution and root cause analysis, backed by deep analytics and dashboards, help you drive ongoing process improvement.

I have enjoyed every one of the firm’s employees that I have engaged with from the team to the leadership and salespeople. The R1 team is highly engaged and supportive of our operations and success. We can rely on R1 to help us when we need additional assistance or expert review. They are an excellent business partner. I have appreciated their commitment to sharing the annual findings with my leadership, and they really are very good at educating my teams on what they find that might be preventable in the future. Our goal is to find some things on our own so that we don’t need the firm as a safety net, but we are very grateful that we have them as a safety net because we are not going to find everything.”

Denials Management Services KLAS Report, July 2024

VP/Executive

R1’s clinical and legal expertise and ability to craft an argument in the setting of a clinical denial is really powerful and fills a need that is often not internal at a healthcare organization, so that is nice to have for us. We have a great relationship with the individuals assigned to our account. There is a good camaraderie there and good back-and-forth collaboration. R1 is great. They have customized expertise, and that is hard to find. That is our favorite aspect of working with them.”

Denials Management Services KLAS Report, December 2023

Director

When I look at the reports, I see a lot of overturned appeals. Our expectation is to get the appeals paid. We are getting cash. R1 gets a lot of the appeals paid.”

Denials Management Services KLAS Report, Jan 2024

Analyst/Coordinator

The firm is incredibly collaborative. They are not there just to say they are going to collect. They seek to not only do the work but also help educate and improve processes with their clients. I really appreciate the collaboration that we have with the firm. Also, their processes are very efficient. They get the information and turn it around, and we see the return on investment from them. That is fantastic.”

Denials Management Services KLAS Report, August 2023

Manager

Claims denial management FAQs

Claim denial management helps healthcare providers receive timely and accurate payments for services. It involves identifying, analyzing, and addressing the common reasons for claim denials and rejections, including coding errors, incomplete clinical documentation, duplicate claims and more. Effective claim denial management helps reduce the number of denied claims, improves cash flow and claims processing, and enhances the overall financial health of medical practices. By proactively managing denials, healthcare providers can also improve their billing processes, improve RCM, increase patient satisfaction, and ensure compliance with insurance regulations.

Denial management software helps healthcare providers efficiently handle and resolve denied insurance claims. It automates the process of identifying, analyzing, and addressing the most common reasons for claim denials, including coding errors, duplicate claims and missing clinical documentation. By streamlining these claim submission tasks, the software improves the accuracy and speed of claim submissions, reduces the number of denied claims, boosts the clean claims rate and enhances overall revenue cycle management. Using software for effective denial management leads to better financial health for medical practices and increased patient satisfaction.

Outsourcing denial management services allows healthcare leaders to leverage the expertise of specialized professionals who are adept at handling medical claims rejections effectively. This leads to faster resolution of denied claims, improved cash flow, healthier revenue cycle management and reduced administrative burden on in-house staff. Additionally, outsourcing can enhance compliance with insurance regulations and reduce the risk of errors. By focusing on core medical services, healthcare providers can improve patient care and satisfaction while ensuring a healthier bottom line.

Healthcare analytics can significantly enhance the claims denial management process by providing a picture of the root causes of denials. By analyzing patterns and trends in denied healthcare claims, providers can identify common issues, such as coding errors or missing information, and implement corrective measures. This proactive approach helps reduce the frequency of denials, streamlines the resubmission process, and improves overall revenue cycle management. Additionally, healthcare analytics can aid in monitoring the functionality of denial management strategies, ensuring continuous improvement of your management system and better financial outcomes.

Medical claim denials can be broadly categorized into two types: hard denials and soft denials. Hard denials are irreversible and result in lost revenue, often due to non-compliance with payer guidelines or missing the filing deadline. Soft denials, on the other hand, are reversible if corrected and resubmitted on time. A rejected claim can be corrected and resubmitted for payment. Soft denials typically occur due to coding errors, incomplete clinical documentation or eligibility problems. Duplicate claims will also result in denials, sometimes of both submissions. Effective denial management focuses on addressing all types of claim submission issues to minimize revenue loss and improve the clean claims rate and overall billing process.

Ranked #1 by KLAS

We’re proud to be recognized for outstanding performance and customer satisfaction excellence in the new Denials Management Services category.

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Loyalty

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Operations

A+

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Value

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