Three strategies for confidently expanding consumer self-service
In every industry — from retail to travel to banking — consumer self-service has become the norm. Because consumers expect to handle day-to-day interactions on their own, they are becoming increasingly frustrated when this level of convenience is not available for healthcare. As healthcare organizations prioritize digital front-door initiatives, most limit consumer self-service, such as scheduling, to basic services. What if scheduling for advanced clinical services, which often requires an order and prior authorization, were foolproof?
Read this eBook to learn three strategies health systems can implement to fearlessly open their digital front door to make a wider range of high-value services readily available to consumers and patients in their market — leading to a new competitive advantage.
