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Patient Resolution
Patient payment solutions blending compassionate care and technology for every patient journey
SPEAK WITH AN EXPERTR1’s specialized approach to patient payments features Early Out services and intuitive Patient Bill Pay technology. We tailor our solutions to deliver the best patient account resolution program for your organization.
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Early Out Services
LEARN MOREWith a patient satisfaction rate over 92% and a speed to answer under 60 seconds, our Early Out services deliver efficient account resolution – making patients feel valued and committed to returning for future services.
Patient Bill Pay
LEARN MORER1 Patient Bill Pay integrates with any EHR to provide personalized payment options, itemized statements, Explanation of Benefits details and a consolidated view so families know exactly what they owe, who they owe and why.
Our advanced technology platform powers Patient Resolution for today and the future
Our always-improving technology enables both patient payment solutions to better serve your patients.
Ongoing quality management
Patient interactions are monitored for quality assurance and improvement, and agents receive continuous education and training.
Intelligent patient experience technology
Integrated patient history empowers tailored conversations with personalized payment plan offers for each patient.
One-stop shop for all patient payments
Self-service tools and a patient portal give a consolidated view and flexible payment options for an entire household.
Know the state of patient accounts with key performance metrics
We align our incentives with yours and focus on easy visibility into patient satisfaction scores, cash collected and KPIs most important to your organization.
Early Out services give you the financial outcomes you want without sacrificing the patient experience
R1 leverages three guiding pillars to deliver tangible financial results, boost patient satisfaction and minimize patient complaints.
Patient-first ethos
Every patient receives the compassionate experience they deserve, with empowered call agents who tailor every conversation and focus on resolving patient inquiries.
Established early out leader
With more than 20 years of early out experience, R1’s reliable servicing teams are client-dedicated, helping to ensure your patients are well-cared for while effectively addressing staffing challenges.
Flexible partnership approach
We meet you where you are with a comprehensive range of patient-first solutions and a combination of global and domestic options.
Leverage digital-first Patient Bill Pay technology to drive faster self-service account resolution
Simplify and accelerate payments by centering technology around the patient. R1 Patient Bill Pay empowers patients with a seamless, self-service experience to understand and resolve bills in their preferred way.
One-stop patient payments
Consolidated view of hospital and ambulatory statements for patients and families make healthcare bills easy to understand and pay.
Proven personalization strategies
Proprietary scoring and segmentation methodology caters messaging based on patient preferences.
Seamless approach to integrations
Complement your existing patient portal and other patient-facing tools with plug-and-play APIs, single-sign on capabilities, and more.
Improve your patient financial experience while achieving tangible results
Improve patient satisfaction
Average
92%
patient satisfaction
Fast patient engagement
Less than
60
seconds speed to answer
Patient inquiries resolved
Annual
10.5M
call volume
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