R1 has achieved a significant milestone by earning its first-ever Best in KLAS award for Extended Business Office (EBO) Services for Small Hospitals (<200 beds). This recognition highlights our dedication to streamlining revenue cycle processes, ensuring accurate reimbursements, and enhancing operational efficiency for healthcare providers.
R1 drives efficiency and financial health with extended business office services
EBO services are essential for hospitals seeking to optimize revenue cycle operations while minimizing administrative burdens. By managing critical functions such as billing, coding and patient collections, we help small hospitals achieve greater efficiency, improve cash flow and, ultimately, focus on delivering high-quality patient care.
At R1, we operate as a true extension of our clients’ business offices. By seamlessly integrating into their daily operations, our approach ensures that hospitals benefit from improved collaboration, operational agility and long-term financial health.
Client success stories showcase R1’s impact
Our clients’ experiences best illustrate the value of our EBO services. In December 2024, a director highlighted our strong alignment with their internal culture:
“R1 RCM has been very engaged with us on this new path of representing that we are one team. That is one of our big initiatives at this organization. We engage our people with R1 RCM and demonstrate that we are doing a project together as one team, and R1 RCM is very open and engaged with our leaders. R1 RCM also wants to be a resource to our people if they have any questions. We are really working to establish what that looks like. R1 RCM has done a very good job of showing that they take things very seriously.”
A chief operating officer shared how R1 has become an integral partner in their daily operations:
“It feels like R1 RCM is a part of our organization, and we work together really well. We have all kinds of stand-up meetings in a recurring fashion, so the firm is a really strong partner. R1 RCM is good, especially at their management level. They don’t push back on anything that we bring to them; they just say they will educate the billers on it. That is the strategy coming from the top. The firm follows through.”
Finally, a chief financial officer emphasized the financial and strategic value of the partnership:
“R1 RCM has gone above and beyond in the partnership. We present some of the issues, and they are very quick to find solutions. We don’t do the blame game, so I am really happy about that. Our contract was structured so that they wouldn’t nickel-and-dime us. They basically take a percentage of collections, and that is it. There isn’t an ability to nickel-and-dime, which is better.”
Win showcases R1’s commitment to RCM excellence for providers
Winning Best in KLAS for Extended Business Office Services for the first time is a testament to our commitment to excellence in revenue cycle management. By providing tailored solutions for small hospitals, we continue to demonstrate our ability to drive meaningful financial improvements while fostering a collaborative, team-oriented approach.
As healthcare providers face increasing financial challenges, we remain dedicated to delivering the expertise, technology and partnership needed to ensure long-term success. This first Best in KLAS award for EBO services marks a new chapter in our mission to support healthcare organizations in achieving financial stability and operational efficiency.
See how we can help
Explore how our Community Business Office solutions can strengthen your hospital’s financial performance and streamline revenue cycle operations. Learn more about how we help small hospitals optimize collections, reduce administrative burdens, and improve financial health.
