Transforming careers at R1
Transformative career changes can occur for revenue cycle employees as a result of outsourcing. Meet three employees who joined R1 as a result of an outsourcing partnership. Learn about their onboarding experience, career growth and how they made successful career transitions. Finding an outsourcing partner who prioritizes employees is key for health systems looking for an enterprise approach to revenue cycle management. R1 has successfully transitioned thousands of employees while maintaining high retention rates.
Meet Justin
Justin Prasad
US Manager, Data Operations and Integration
Transitioned from Sutter Health
My R1 Journey: New career transition
When I transitioned to R1 in September 2022 from Sutter Health, I was overseeing denial follow-up teams but had an interest in automation and data analytics. My military background had taught me to always look for new opportunities, so after attending an R1 automation presentation, I decided to make a transition in my career.
R1 provided me with an opportunity to join a new team and explore my passion. I’m now working exclusively on data workflow management and tech-processes to improve RCM efficiency and operations.
The best career decision I ever made was to follow my passion by moving into a new role at R1. I feel a strong connection to purpose, and I know that the work I’m doing is making an impact on the company.”
Onboarding expertise matters
R1 has years of experience onboarding health system employees and providing a smooth and supportive transition process.
>20K
number of employees transitioned to R1 from health systems through structured onboarding
87%
transitioned employee retention rate after 12 months
98%
average R1 job offer acceptance rate among health system transitioned employees
>100
dedicated R1 employees solely focused on successful onboarding transitions
Meet Jodi
Jodi Van Zandt
SVP, Central Operations
Transitioned from Ascension
My R1 Journey: Exponential career growth
I transitioned to R1 in 2017 after 10 years of working at my local Ascension system. Since joining R1, I’ve had access to amazing people, technology and processes that have helped me reach a level of career growth I never expected – all while being able to remain in my hometown.
- (2017) Joined R1 as a Director, Revenue Cycle
- (2018) Sr. Director, Performance Management
- (2018) Vice President, Front End Operations
- (2024) Sr. Vice President, Back End Operations
I’ve had leaders and mentors invest in my career growth and work with me on furthering my career path. If I had not come to R1, I would not have realized this level of opportunity.”
The R1 onboarding process
Our onboarding transition plan eases the move for employees, while setting them on a trajectory for long-term success.
Meet Amber
Amber Gregory
US Director, Customer Service
Transitioned from Providence
My R1 Journey: Onboarding success
I transitioned to R1 in 2024 after working at Providence for over 14 years. I was proud to work there and loved leading my team. R1’s well-coordinated onboarding experience quickly put me at ease and made me feel like I was in good hands. Now, I’m leading two additional teams, and we still get to support our local community.
The onboarding experience opened my eyes to how prepared R1 was as an overall organization. They gave us an entire toolkit to support us during the transition process.”
After onboarding, what’s next?
Once onboarding is complete, employees benefit from a culture of employee engagement, social responsibility and resources to increase career growth.
Employee engagement
82%
average employee engagement score
Diversity and inclusion efforts
85%
satisfaction rate of diversity and inclusion efforts
Career growth resources
34K
educational learning modules available for career growth
Volunteer hours
17K+
number of paid employee volunteer hours in 2023
Meet more R1 employees
Watch the video to meet five R1 associates who transitioned to R1 from health systems. Hear their stories and how they’ve grown in their careers.
