Early Out
Achieve financial outcomes without sacrificing your patients’ experience
You need a proven approach to patient payments. R1 delivers that and more with a solution that’s empathetic and effective. Our Early Out solution delivers tailored patient account resolution that works.
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Not your average early out solution
R1 leverages three guiding pillars to deliver tangible financial results, boost patient satisfaction and minimize patient complaints.
Patient-first ethos
Every patient receives the compassionate experience they deserve. Empowered call center agents tailor every conversation and focus on resolving patient inquiries.
Established early out leader
With more than 20 years of early out experience, our reliable service teams are dedicated to helping clients, ensuring your patients are well-cared for without requiring you to grow your staff.
Flexible partnership approach
We meet you where you are—whether it’s optimizing existing processes or completely transforming your approach—with robust, patient-first solutions, including global and domestic options.
Improve your patient financial experience while achieving tangible results
Improve patient satisfaction
Average
92%
patient satisfaction
Fast patient engagement
Less than
60
seconds speed to answer
Patient inquiries resolved
Annual
10.5M
call volume
What’s included in R1 Early Out?
We provide quality at scale through coordinated patient collection efforts, which leads to sustainable results. Our customers continue to see an increase in self-pay payments and a decrease in cost-to-collect.
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We offer robust early out collections, including inbound customer service, proactive outbound outreach, and patient portal messaging. We also leverage dialers and IVR interfaces to engage patients and enable them to get their account resolved quickly.
As the cornerstone of our patient collection strategy, our team leverages predictive scoring to identify charity candidates, segment AR and more. In addition, robust analytics drives ongoing performance management and actionable insights.
We ensure accounts are handled efficiently and appropriately from day one. Our team performs automatic scans for bankruptcy, address changes, and more, while identifying candidates for presumptive charity and those that need to be re-billed to insurance.
An early out approach optimized by advanced technology
Our always-improving technology is designed to meet your organization’s current needs while adapting to future challenges.
Tailored interactions
Every patient is unique and deserves unique support. Our personalization capabilities include things like propensity-to-pay scoring and integrated patient histories that make each patient feel understood.
Sustainable improvements
From patient surveys to call sentiment analysis, R1’s performance team identifies training opportunities in real-time to improve satisfaction.
Automation that matters
As soon as we receive placements, our team conducts a series of scans and workflows to identify accounts that can be streamlined, getting you paid as quickly as possible.
Gain key insights into your patient AR
Partnering with R1 drives tangible results with clear visibility into patient satisfaction scores, cash collected and the KPIs that matter most to your organization. We align our incentives with yours, ensuring success is tied to meeting your goals.
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