R1 RCM uses Palantir AI to tackle some of the toughest challenges in healthcare reimbursement – so providers get paid.

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Early Out

Achieve financial outcomes without sacrificing your patients’ experience

You need a proven approach to patient payments. R1 delivers that and more with a solution that’s empathetic and effective. Our Early Out solution delivers tailored patient account resolution that works.

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Not your average early out solution

R1 leverages three guiding pillars to deliver tangible financial results, boost patient satisfaction and minimize patient complaints.

SOLUTION OVERVIEW

Patient-first ethos

Every patient receives the compassionate experience they deserve. Empowered call center agents tailor every conversation and focus on resolving patient inquiries.

Established early out leader

With more than 20 years of early out experience, our reliable service teams are dedicated to helping clients, ensuring your patients are well-cared for without requiring you to grow your staff.

Flexible partnership approach

We meet you where you are—whether it’s optimizing existing processes or completely transforming your approach—with robust, patient-first solutions, including global and domestic options.

What’s included in R1 Early Out?

We provide quality at scale through coordinated patient collection efforts, which leads to sustainable results. Our customers continue to see an increase in self-pay payments and a decrease in cost-to-collect.

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We offer robust early out collections, including inbound customer service, proactive outbound outreach, and patient portal messaging. We also leverage dialers and IVR interfaces to engage patients and enable them to get their account resolved quickly.

As the cornerstone of our patient collection strategy, our team leverages predictive scoring to identify charity candidates, segment AR and more. In addition, robust analytics drives ongoing performance management and actionable insights.

We ensure accounts are handled efficiently and appropriately from day one. Our team performs automatic scans for bankruptcy, address changes, and more, while identifying candidates for presumptive charity and those that need to be re-billed to insurance.

An early out approach optimized by advanced technology

Our always-improving technology is designed to meet your organization’s current needs while adapting to future challenges.

Tailored interactions

Every patient is unique and deserves unique support. Our personalization capabilities include things like propensity-to-pay scoring and integrated patient histories that make each patient feel understood.

Sustainable improvements

From patient surveys to call sentiment analysis, R1’s performance team identifies training opportunities in real-time to improve satisfaction.

Automation that matters

As soon as we receive placements, our team conducts a series of scans and workflows to identify accounts that can be streamlined, getting you paid as quickly as possible.

Gain key insights into your patient AR

Partnering with R1 drives tangible results with clear visibility into patient satisfaction scores, cash collected and the KPIs that matter most to your organization. We align our incentives with yours, ensuring success is tied to meeting your goals.

We have regularly occurring touch bases with R1 RCM, and our A/R performance continues to get better and better every time we get on the phone. The firm also escalates payer issues so that we can address those with our payers. So it is several things coming together.”

Extended Business Office: Large (>200 Beds) KLAS Report, December 2024

Vice President

R1 RCM exceeds our expectations. They have done a very nice job. I can’t think of a thing I would change. When R1 RCM knew that we weren’t necessarily overly impressed with something that was going on, their leaders did not hesitate. We were talking with executives at a high level. I have been happy with R1 RCM and am looking for other things they can do for us.”

Extended Business Office: Large (>200 Beds) KLAS Report, December 2024

Vice President

R1’s implementation team is awesome. They hear the message and get things done, and the implementation team is rock solid. R1’s leadership is well-kept.”

Extended Business Office: Large (>200 Beds) KLAS Report, July 2024

Director

Ready to transform patient payments and account resolution?